Frequently Asked Questions

Dealership FAQs

Q: How can I get a competitive rate?
A: With our online tools, you can easily get a head start on your Volkswagen financing. These tools include: Payment calculator to get an idea of monthly costs, Kelley Blue Book® Instant Cash Offer for trade-ins, and an Online financing application that lets you get pre-approved without leaving the comfort of your home.

Q: Can you buy a car online?
A: Yes! Visit express.normreevesvw.com to view our online inventory.

Q: Can I reserve the ID.4?
A: Yes! Visit normreevesvw.com and lock-in your rate when they reserve an ID.4.

Q: Do you have Certified Pre-Owned Vehicles available?
A: Yes, shop our Certified Pre-Owned inventory on our website today!

Q: Can I value my trade online?
A: Use our Value Your Trade tool on our website today to learn what your vehicle may be worth!

Q: Do you have Vehicle Protection plans available?
A: With the Volkswagen Drive Easy program, you can be sure to find protection products to help you care for your VW for years to come! Contact us to learn more!

Q: Do you have electric vehicles?
A: Yes, check out the Volkswagen ID.4 EV today and browse the rest of our new vehicle selection!

Q: Can I buy a vehicle online?
A: Yes, go to our website to find out how you can buy your next vehicle online, hassle free!

Q: Do you offer new vehicle specials?
A: Yes, check out our current offers going on now at Norm Reeves Volkswagen on our site!

Q: Can I apply for financing online?
A: Yes – you can complete your entire car buying process all from the comfort of home with our online finance application!

Q: Do you have 2023 vehicles in stock yet?
A: Yes! We’ve already begun receiving 2023 models. Browse our online inventory to see what is currently in stock and what is on its way to our lot!

Q: How can I schedule a test drive?
A: You can schedule a test drive by submitting an inquiry on our contact us page or by giving us a call!

Q: What financing services do you offer?
A: We offer a variety of financing services to help customers with varying credit scores get behind the wheel of a new ride! Connect with our Finance Center to learn more.

Q: Do you have vehicle reviews on your website?
A: Yes – we have offer a large variety of vehicle reviews and competitor comparisons to review during your car buying research process!

Q: Can I sell my car to you without buying a new one from your dealership?
A: Yes, you can sell or trade in your vehicle at our dealership without having to purchase a new one from us.

Q: What is the difference between buying and leasing?
A: Leasing differs from financing in a few ways. There’s a down payment involved, but it’s less than what you’d put down when you finance. You may even benefit from lower monthly payments. The Volkswagen lease is for a few years, so you’ll have time to think about the next steps.

Q: Do you have a financing center?
A: Yes! We have a finance center with a team of finance experts to guide you through the car buying, leasing, and selling process to ensure a stress-free journey!

Q: Do you sell used cars?
A: Yes, you can browse our wide selection of used vehicles online or in-person today!

Q: Do you offer military discounts?
A: Yes! Visit our site or give us a call to see if you are eligible for our $500 rebate to U.S. military personnel. Restrictions apply.

Q: Do you offer college grad discounts?
A: Yes! Visit our site or give us a call to see if you are eligible for our $500 rebate for recent and upcoming college graduates. Restrictions apply.

Q: What is the difference between used and certified pre-owned?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.

Q: Can you finance a new or used vehicle?
A: Yes, you can finance either a new or used vehicle.

Q: What is leasing?
A: Leasing is simply another way to buy a car. It allows you to drive a new vehicle without paying a large sum of cash or taking out a loan. You make a small down payment followed by monthly payments for the term of the lease and when term expires, you return the vehicle. Check out our website to learn more!

Q: What should I look out for when test driving a vehicle?
A: Our team recommends making a checklist that includes features that will be beneficial for you and your driving experience. Some features to keep in mind are comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.