Customer Testimonials
I would like to praise and thank Service Advisor Tom Brucks for a job VERY WELL DONE!I own a local repair shop and help clients with factory warranty work at times and deal with the "dealers". Many "dealers" are adversarial to independent shops or mechanics and just make life hard to all to deal with them.Tom answered my calls ALWAYS polite and professional. He confirmed my clients car may be covered for the problem in question. He made dropping it off and dealing with me directly easy AND PROFESSIONAL.The service dept. and techs actually were very fast ...
April Dean was just great to deal with on leasing a VW Golf Sportswagen. My wife and I found her to be very honest and professional as well as being very knowledgeable about how to structure a lease to suit your needs. She was totally up front about everything and all of her numbers checked out perfectly. I highly recommend her if you are considering leasing or buying a VW.
We got our Jetta Lease throu Jas. He was super straightforward with everything, negotiating was easy and to the point. Finance manager was super quick and helpful.No pressure, and super pleased with the customer service.Other dealerships should learn from Norm Reeves
We got our Jetta Lease throu Jas. He was super straightforward with everything, negotiating was easy and to the point. Finance manager was super quick and helpful.No pressure, and super pleased with the customer service.Other dealerships should learn from Norm Reeves
Raul Escamilla was great. The person who greeted me was also great he took my information and when Raul was ready everything was on point. Love getting my service there thanks to everyone who helped me.
So I purchased my 2018 Honda CRV at Norm Reeves Honda / Volkswagen about a month and a half two months ago. Yesterday I went for my first oil change and 90 point inspection. It was an excellent experience everybody was helpful pleasant and the whole thing took about an hour. They even washed my car and rotated my tires. I will continue to recommend Norm Reeves to anyone who's looking to purchase any type of vehicle as they have an excellent selection of both brand new and used cars. But also for the service which probably some of the best that I've ...
Superb service from Mr. Robert. Y!Contacted him for a Lexus and in such a short time we were able to leave with the keys.Fast service! Great communication!
I am now on my 4th Leased car from Irvine Volkswagon (Norm Reeves). During this time I have worked with Robert Yang on selecting the perfect vehicles for me. He has always been professional and friendly and considerate of my financial limits on a leased vehicle. He has been proactive in communicating with me and has always gone out of his way in assisting in arranging the best car at the best price, which has brought me back to Norm Reeves VW time after time. Thank you Robert and the the Norm Reeves sales team. The servicing team has always ...
So I purchased my 2018 Honda CRV at Norm Reeves Honda / Volkswagen about a month and a half two months ago. Yesterday I went for my first oil change and 90 point inspection. It was an excellent experience everybody was helpful pleasant and the whole thing took about an hour. They even washed my car and rotated my tires. I will continue to recommend Norm Reeves to anyone who's looking to purchase any type of vehicle as they have an excellent selection of both brand new and used cars. But also for the service which probably some of the best that I've ...
Superb service from Mr. Robert. Y! Contacted him for a Lexus and in such a short time we were able to leave with the keys. Fast service! Great communication!
Extremely satisfied Norm Reeves Volkswagen in Irvine. I have 3 other VW dealers near my home, but I stopped going. Because of the service. Now I only bring my Volkswagen to Norm Reeves Volkswagen in Irvine. Raúl Escamilla is the best service advisor. No restrictions on miles on the loaner car. My dad told me about this place and the service department is the best we found. I'm driving from where the 405 and the 22 freeways meet in Westminster CA to Irvine CA. Thank you Raul.
Good
Great car shopping experience even though I did not buy a vehicle. Worked with one of the salesmen name Sam. He was very enthusiastic and had wonderful customer service skills. Great job Sam, keep up the good work
Great experience with the internet sales representative Lina and manager John. Most of the sales transaction and vehicle tour was conveniently done online/via text which made for a faster transaction in person. Best inventory to choose from in the area as well. Thanks everyone at Norm Reeves Volkswagen and stay healthy!
