Let me just say that the service was excellent. I never felt like my business wasn't wanted and everyone was patient. In fact because of this my parents also ended up buying an Atlas the same day.
Our family has a small fleet of VW vehicles (five in all....three Jettas....one Passat....and one Atlas). Several of these vehicles were purchased new from Norm Reeves VW and we have come to rely on Norm Reeve's VW for our service needs for all of our vehicles. Our family has enjoyed the integrity and competency provided by Norm Reeve's sales and service team. E.g. Jaz Hira of sales has provided excellent sales counseling on models and finance options in a no hassle setting. Raul Escamilla (and his supporting technicians) have provided outstanding maintenance and warranty service with ...
Good staff. Friendly
We obviously came here to purchase a car. Brianna helped us and it wasn't painful at all. She was very knowledgable. If she didn't have an answer to a question we had, she went and asked a manager. She made sure we had the right information. Brianna was honest and that's hard to find these days.
My girlfriend and I went in to look for her first car and Gary came right up to us enthusiastic and super friendly. He gave us the all the information we needed and helped us every step of the way. Everyone at the dealership was so friendly and welcoming it felt like family. Gary made buying my girlfriends first car a breeze and helped us understand every step of the process. It felt like I’ve known everyone there for years they were so friendly. We couldn’t have asked for a better experience, especially for a first time buyer. ...
Top-caliber service across the board, with every person I interacted with. April Dean in particular as she was very patient and helped me find exactly what I was looking for, even when that meant referring me to another dealer for the *exact* pre-owned vehicle I needed. Knowledgeable staff, helpful but not pushy and didn't feel any pressure to buy. I rarely write reviews but had to share because I had such a great experience here and would *strongly* recommend working with this team!
Josue was really awesome in getting me set up with a new lease for a new Jetta. Appreciated his patience very much. I made sure to be conscious of his time and he was very thankful for that. He's super knowledgeable about the brand and was very honest about some shortcomings. He was patient with me and worked with my requests and ultimately fulfilled everything I asked for. Super rad of him. Sal was great, too. Thanks to Josue and Sal for the great experience and for getting me in and out quickly.