Customer Testimonials

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Google Feb 22, 2024

very professional, I'm totally satisfied with service and customer service.

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Google Feb 22, 2024

Omar was amazing, and put together a great deal for me. I will recommend Norm Reeves VW to anyone looking for a Volkswagen.

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Google Feb 20, 2024

Fantastic deal on a 2023 ID4, and best overall experience ever on leasing a new vehicle!! Highly recommended! BTW, Logan was an absolute pleasure to work with on this deal!!

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Google Feb 20, 2024

I had a great and speedy experience selling my BMW 745Li. Trisha Edelen was very easy to work with to complete all necessary paperwork and payment. I greatly appreciate the attention to customer attention and time consideration.

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Google Feb 20, 2024

Renato Rodrigues offered excellent customer service. Knowledgeable and very friendly!

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Google Feb 20, 2024

Went to Norm to pick up replacement window switches for my front and rear passenger side doors - I had speakers installed and the installer broke both while removing the doors. Anyway, I was able to install the rear switch with no problems. However, when it came to the front switch I was having trouble. The service department closed at 5pm and it was 4:59 when i asked for help. The service technician, Brett, took his personal time to pull off the door and installe the switch free of charge. I don't live in Irvine. I live in Los Angeles. ...

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Google Feb 17, 2024

Absolutely the easiest purchase of a car I have ever had . Thanks Logan, your charming personality was refreshing and a huge thanks to James Ponce ! Great store , highly recommend. The finance employee was great and explained everything. Sorry , don't recall his name .

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Google Feb 17, 2024

Everyone was amazing from Omar the salesperson to Sal the sales manager and Ricardo the finance manager. They made the process easy and very simple, I would recommend the dealership to anyone who is looking for an amazing buying experience!

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Google Feb 17, 2024

Josue was very helpful, and the entire experience was excellent.

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Google Feb 12, 2024

Logan is AMAZING…🥰🥰

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Google Feb 12, 2024

Great experience & very helpful. Tamer Youssef is the man! Def 5 starssss. 🙂

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Google Feb 12, 2024

Very great buying experience with a quality 1 owner certified vehicle Recommend Norm Reeves and April my sales rep highly

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Google Feb 11, 2024

We had a great experience with Norm Reeves VW in purchasing a new car in the past week. April Dean, Linda Khammash, and Shaun Ridge all assisted us directly and were all the most professional and respectful in answering all of our questions and completing our purchase. They clearly knew the details of the cars we discussed and provided full explanations. They valued our time and needs, leading us to come out quickly with a great car! I would gladly recommend April/Lina from sales to all my friends looking to buy new car. Thank you to all the staff ...

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Google Feb 11, 2024

Was working with Day Yang over the internet for a few days as we were trying to get our next EV. Finally saw one that we liked and Day met me at the front of the dealership with the Model Y waiting to be test driven. No frills transaction, straight forward talk, no high pressure sales pitch. He was also very informative on the EV features. Very happy overall with our purchase! Thanks, Day and team!

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Google Feb 11, 2024

This is my second purchase at Norm Reeves VW. Logan is the man!! I love the service they provided. Super friendly, explanatory, and fair! They offered a super awesome trade-in value for my old car. Sean is also the man!! He saw that sister is pregnant and made sure to buy her a Kit-Kat!! It’s the small things! I didn’t even have to negotiate the trade-in value. They gave me well over KBB. I recommend this dealership for sure!! Oh, and he gave my mom one of his favorite Fountain Blue pens!! Lol thanks Logan and the entire ...

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Google Feb 10, 2024

We had a great experience at Norm Reeves VW with Logan Lacher. Logan was very easy to work with and really knows his VWs. He was able to find the specific car we were looking for, quickly worked out a deal that made sense, and made the process effortless. Definitely would recommend.

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Google Feb 10, 2024

Service was great , thank you

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Google Feb 9, 2024

Grateful for the staff with outstanding customer service. Great knowledge and explained vereything so i can upstand ally options What a great company !


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