Customer Testimonials

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DealerRater Feb 25, 2020

Our family has a small fleet of VW vehicles (five in all....three Jettas....one Passat....and one Atlas). Several of these vehicles were purchased new from Norm Reeves VW and we have come to rely on Norm Reeve's VW for our service needs for all of our vehicles. Our family has enjoyed the integrity and competency provided by Norm Reeve's sales and service team. E.g. Jaz Hira of sales has provided excellent sales counseling on models and finance options in a no hassle setting. Raul Escamilla (and his supporting technicians) have provided outstanding maintenance and warranty ...

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DealerRater Sep 23, 2019

I visited Norm Reeves Volkwagen store after I was exhausted by unprofessional and disrespectful services at the other dealer shops. While I just walked in on weekend without an appointment, Robert and all the other staffs helped us out very nicely. Robert provided honest, rational, and accurate information and options over different models, which was really helpful. It did not take a long time for me to have trust in his work. Within several days, I purchased my car and have been very satisfied with my decision. I strongly recommend that anyone who wants to get a car at Volkswagen ...

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DealerRater May 2, 2019

Came in looking to lease a Jetta or a Tiguan within budget and experience was great! Robert worked with us thru the process and showed us every car we wanted, we came an hour before closing and the staff kindly waited until we made up our mind and close the deal, even being late all staff was very friendly and we got quality on delivery. Robert worked with us on the price, and me being previously informed about the market and options out, I can tell the deal was very competitive. So far so good on the experience and enjoying ...

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DealerRater Apr 11, 2019

I love my previous 2 Jettas and currently I have one with 175k miles and ready to upgrade to the new 2019 redesigned Jetta. Love all the new features upgrade including LED lights. Thanks to Robert Yang showing me this car. I would recommend this dealership to anyone shopping for a VW.

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DealerRater Apr 9, 2019

We leased the 2018 Atlas, i have to say we are super happy with the SUV and the service received by Norm Reeves Volkswagen, but we are very disappointed with April Dean. She asked us to please not submit a review for her because after the SUV inspection we noticed a small dent in one of the doors, she told us that she would set up a time for us to fix that and not to give her a review until the door was fixed. She called me a fee times to find out how the Atlas was working and if ...

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DealerRater Mar 22, 2019

April was incredible, even before arriving in the country she was a source of information and I am so happy with our recent purchase at Norm Reeves, together with the finance team and even the Dealership manager who personally helped me attach the number plates! I will most certainly be back! Thank you April & Team!

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DealerRater Feb 16, 2019

Kasra is a great sales associate in the market for VW. He walked me through all my options to buy or lease a new car. He is very nice and knowledgeable guy and gave me all the info that I was looking for my new car. Thanks for your help Kasra!

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DealerRater Jan 15, 2019

I've bought two vehicles from this Dealership. The service manager Cesar, is fantastic. He's always going above and beyond to make sure my car is serviced perfectly. I'll return to this dealer for service & purchase other vehicles because of him.

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DealerRater Dec 15, 2018

This dealership has great service. It is really easy to make appointments. They are friendly and very professional. Raul is the best! Highly recommend them.

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DealerRater Jun 29, 2018

Tracy Sherrard was my service guy and he was so helpful and knowledgeable! I would ask for him to help you if you can! xxxx of a nice guy!!

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DealerRater Jun 28, 2018

Great experience. Jas was patient, thorough, helpful and accommodating. Would recommend him to friends and family. Process was straightforward and painless. I’m very happy with my Atlas.

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DealerRater Jun 22, 2018

From the moment we arrived on the Lot to look at the selection of automobiles to the Personal Service of Robert Yang, to driving off the Lot with our New Car, we had an exceptional experience. Robert was very busy with many customers looking at cars - it would have been easy to have been lost in the shuffle of the other customers but Robert made us feel special, gave us his undivided attention, and answered every question we had as well as provided a great sales experience. This is our second great experience (and new car) from Norm Reeves ...

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DealerRater Feb 22, 2018

I appreciate the level of professionalism I experienced when getting my car serviced. The advisor is great, very friendly and made my visit a pleasant one.

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DealerRater Feb 10, 2018

Working in the car industry I know how buying a new car can either be a dreadful or painless experience. Andrei was great, friendly and helpful he was not pushy and he did not waste my time. It is nice to see that a car salesman with integrity exists. Thank you Andrei

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DealerRater Jan 8, 2018

What a no nonsense, first class experience from start to finish. Michael Gainer,my salesman was awesome. I sent an email requesting quotes for GTI VW & Norm Reeves responded quickly & followed up with me. I made an appt & was literally in & out, driving off with my new vehicle within 2hrs. Robert Alvarez the sales mngr...thank you for wheeling & dealing with me and Daniel my finance mngr whipped through my paperwork like a pro. AWESOME customer service & knowledge of their products as well as making sure I was happy. Norm Reeves gave me a ...

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DealerRater Nov 6, 2017

Very pleased with the car buying experience at this dealership. Very casual and very professional (all at the same time) people helped me throughout the process. I recommend Jas Hira in sales and his managers Bob Alvarez and David Socarro got me the deal I wanted. definitely go here!!! This is my second Tiguan, love this cute SUV.

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DealerRater Oct 3, 2017

We had a great experience at Norm Reeves. Andrei Maldareaunu from sales did an awesome job and answered all our questions regarding the new VW ATLAS.

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DealerRater Jul 9, 2017

Volkswagen employee, Chuck Howrey provided excellent customer service, His product knowledge and assistance to purchase our leased vehicle made for a highly positive experience. He played a major role in our decision to lease/purchase from this Volkswagen dealership.

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