Customer Testimonials

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Google Aug 10, 2020

I am now on my 4th Leased car from Irvine Volkswagon (Norm Reeves). During this time I have worked with Robert Yang on selecting the perfect vehicles for me. He has always been professional and friendly and considerate of my financial limits on a leased vehicle. He has been proactive in communicating with me and has always gone out of his way in assisting in arranging the best car at the best price, which has brought me back to Norm Reeves VW time after time. Thank you Robert and the the Norm Reeves sales team. The servicing team has always ...

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Google Aug 3, 2020

Raul Escamilla was great. The person who greeted me was also great he took my information and when Raul was ready everything was on point. Love getting my service there thanks to everyone who helped me.

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Google Aug 3, 2020

So I purchased my 2018 Honda CRV at Norm Reeves Honda / Volkswagen about a month and a half two months ago. Yesterday I went for my first oil change and 90 point inspection. It was an excellent experience everybody was helpful pleasant and the whole thing took about an hour. They even washed my car and rotated my tires. I will continue to recommend Norm Reeves to anyone who's looking to purchase any type of vehicle as they have an excellent selection of both brand new and used cars. But also for the service which probably some of the best that I've ...

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Google Aug 2, 2020

Superb service from Mr. Robert. Y! Contacted him for a Lexus and in such a short time we were able to leave with the keys. Fast service! Great communication!

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Google Jul 23, 2020

Extremely satisfied Norm Reeves Volkswagen in Irvine. I have 3 other VW dealers near my home, but I stopped going. Because of the service. Now I only bring my Volkswagen to Norm Reeves Volkswagen in Irvine. Raúl Escamilla is the best service advisor. No restrictions on miles on the loaner car. My dad told me about this place and the service department is the best we found. I'm driving from where the 405 and the 22 freeways meet in Westminster CA to Irvine CA. Thank you Raul.

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Google Jul 8, 2020
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Google Jun 29, 2020

Great car shopping experience even though I did not buy a vehicle. Worked with one of the salesmen name Sam. He was very enthusiastic and had wonderful customer service skills. Great job Sam, keep up the good work

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Google Jun 1, 2020

Great experience with the internet sales representative Lina and manager John. Most of the sales transaction and vehicle tour was conveniently done online/via text which made for a faster transaction in person. Best inventory to choose from in the area as well. Thanks everyone at Norm Reeves Volkswagen and stay healthy!

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Google May 30, 2020

supreme service and took care of us above and beyond

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Google Feb 29, 2020

Let me just say that the service was excellent. I never felt like my business wasn't wanted and everyone was patient. In fact because of this my parents also ended up buying an Atlas the same day.

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DealerRater Feb 25, 2020

Our family has a small fleet of VW vehicles (five in all....three Jettas....one Passat....and one Atlas). Several of these vehicles were purchased new from Norm Reeves VW and we have come to rely on Norm Reeve's VW for our service needs for all of our vehicles. Our family has enjoyed the integrity and competency provided by Norm Reeve's sales and service team. E.g. Jaz Hira of sales has provided excellent sales counseling on models and finance options in a no hassle setting. Raul Escamilla (and his supporting technicians) have provided outstanding maintenance and warranty service with ...

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