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GO SEE OUR MAIN MAN ROBERT YANG!!! ok...here is my story: My bought used 2011 Kia Sportage was at the end of its ropes. It needed new tires, new brakes and the paint on the outside was chipping. So I considered it for a good few days and decided it was finally time to trade in and upgrade instead of putting so much money into a used 2011 with no bells or whistles. Naturally my first thought was to lease a new Kia Sportage so I asked my mom to come with me to go take a look around (I haven't bought to many cars in my life so I needed her opinion and help). So our first stop was Kia of Irvine. We pulled up and we were greeted by one of the rudest car sales person I've come across. He didn't make us feel very welcomed, he didn't smile, it didn't feel personal at all and he clearly wasn't selling us on much. I believe his name was Max. After about 30 mins of being at Kia and not loving the service, my mom told me that she "has a guy" at Norm Reeves VW who helped her on the purchase of her Jetta and also my aunts Jetta. So considering that this guy helped with the purchase of not only one, but TWO Jetta's, I knew we had to go check it out. We told Max we would like to leave and shop elsewhere. He proceeded to very rudely hand my keys back and we left without a second thought. As soon as we pulled up to Norm Reeves VW we were greeted by a smiling Robert Yang, my mom's "GUY". Just the person we were looking for. He immediately shakes our hand, gave us a warm smile and had us laughing within the first two minutes. He quickly recognized who my mom was and even in the middle of being in another sale with other clients, He told us to take a look around and to let him know what kind of car we were thinking about and he would be right back after finalizing his last deal with the previous clients he was working on. So after taking a look around, I decided on wanting to take a test drive with a new Tiguan. Robert quickly grabbed keys and we took our test drive. I fell in love with it instantly!! It was exactly the car I was looking for. So I told Robert Lets talk numbers and get on a Lease agreement. Even when Robert was still juggling with closing of the previous clients, he was really trying to get to us promptly. offering us beverages and snacks to eat while we waited to make the deal. After waiting for a while, We finally sat down and the the paperwork and negotiating began. After we had Robert battling for us on the price of the lease we wanted, He finally pulled through and we made the deal happen. And all the while I was honestly buying BLIND because they didn't have the white Tiguan I wanted directly on the lot. It had to be pulled from inventory. That part was definitely nerve racking. But being with Robert and seeing the way he has been the whole time with us since pulling up to the dealership, I trusted him 100%. So Long story short , After being at the car dealership for quiet some time (by the time we closed out with finance and having met Simon who was also soon very friendly and awesome, it was 9pm!) Robert was able to pull our paperwork together for a quick and efficient easy process while he ran to grab my new car, detail it and make sure it was ready to go! When we finally walked out to my new car, it was PERFECT! It was everything I wanted and more. He quickly showed us my new car features, and even gave me his personal number to text him whenever I had any questions. Robert Yang has made us a VW customer for life. He is truly our "GO TO GUY!" Thank you so much Robert! Even tho You will probably run away next time we pull up, We appreciate and will continue to appreciate everything you had/ have done! GO SEE ROBERT next time your looking for a new car. HES THE MAN.
Welcome to the Norm Reeves Volkswagen Superstore in Irvine
At the Norm Reeves Volkswagen Superstore in Irvine, CA, our team of VW experts is here to provide you with professional service and quality automotive products.
Are you looking for a new or pre-owned Volkswagen? Browse our entire inventory on the lot or online. When you find the right vehicle, let our finance department help you to build an affordable financing plan.
Already the proud owner of a Volkswagen? Take a moment to check out our parts and service departments and keep your vehicle running like new. You'll find everything you need, from genuine Volkswagen parts and accessories to information about our time-saving Service Xpress. Plus, with our Service Price Match Guarantee, you can always be sure that you're getting a fair deal.
Do you need help with vehicle research? Just visit our Research page to access an online library of free automotive information. Helpful resources such as Volkswagen vehicle reviews, vehicle comparisons, information on new automotive technology, fuel efficiency, automotive service, and more are only a few clicks away.
Are you new to the Norm Reeves Volkswagen Superstore in Irvine? If you've never worked with us before, then stop in and we'll be happy to walk you through our car buying process. Simply call or schedule an appointment online.
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